ALL COST ENQUIRIES 

Do you support AfterPay or ZipPay?

Yes, we support AfterPay at the moment. We currently don't support ZipPay. AfterPay is open to Australian residents - Buy now, pay later, interest free shopping!

ALL POLICY ENQUIRIES

Can MAXANDFURR offer a 100% money-back guarantee?

For specific refunds and other policies visit here: Refund Policy

What if the item(s) I received is defective/incorrect/damaged?
Please contact us within 10 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

ALL SHIPPING ENQUIRIES 

How long is my order going to take to arrive?

Without knowing the exact specifics of your location and the products you ordered, it’s difficult to say. We want you and your order to be together as soon as possible, though, so we make every effort to ensure this happens! Our shipping policy goes into more detail on this. For further information on shipping details please visit here: Shipping and Handling

Does MAXANDFURR ship internationally?

Absolutely. If you can read this, chances are that we ship to you. Check our Shipping & Handling Policy for the specifics. Any issues during the checkout process should be forwarded to info@maxandfurr.com, so that we can take care of them right away.

Will duties apply when shipping internationally?

Orders received from outside Australia may be subject to customs tariffs, depending on your local authorities. These funds flow exclusively to your local government, leaving MAXANDFURR out of the loop entirely. This means that we neither profit nor are responsible for the payment of any fees arising from the purchase of our products.

ALL GENERAL ENQUIRIES 

How can I contact MAXANDFURR?

Through our Contact Us Form or through email: info@maxandfurr.com, 

If you have more questions that are not in this FAQ, feel free to send us an e-mail HERE.